Privacy Policy

Last updated: September 13, 2026 · Contact: +20 106 546 5118 (phone and WhatsApp)

Your privacy matters to us. This policy explains what data the Talabatk A delivery app collects, how we use, protect and share it, and how to delete your account. It covers the customer app and the courier mode inside it.

Information we collect

• Account data: name and phone number (verified by an SMS code), and optionally email, birth date, gender and profile photo.
• Location and address: the home location you pick on the map and your saved delivery addresses.
• Orders: order details and history, your ratings of stores and couriers, and a transfer-receipt image if you pay by transfer.
• Device: push-notification token (Firebase) and platform, to send order and offer notifications.
• Couriers only: precise location during a work shift, as described under "Location data".

We do not collect payment-card details in the app, and we don't ask for data we don't need to run the service.

How we use your information

To fulfil your orders, price delivery by distance and show nearby stores, assign a suitable courier and track the order, contact you about it, send status and offer notifications, provide support, and prevent misuse (such as claiming the new-customer discount repeatedly with the same phone number).

Location data

Customers: we use the location you choose to set the delivery address and calculate distance and delivery fees. You can decline the location permission and pick the address manually on the map.

Couriers: after tapping "Start work", the app collects the device location continuously, even when the app is closed or in the background, so the dispatcher can see courier locations and assign orders to the nearest one, and so the customer can see the courier's location while their order is delivered. Collection stops as soon as the shift ends or the courier signs out, and no location is collected outside a shift. This is explained in the app and your consent is requested before tracking starts.

Sharing your information

We share only what is needed with the store and courier handling your order (name, phone, address, location), and the customer sees the courier's name and location during delivery. Service providers process data on our behalf and only as needed: an SMS provider for verification codes, Google Firebase for notifications, and map services. We do not sell your data, and we don't share it with anyone else except on a valid legal request.

Data protection and retention

Data travels over encrypted connections (HTTPS) and access is restricted. We keep your data while your account exists. When you delete your account it is closed immediately and can no longer sign in; we keep past order records (order number, amounts, date) for accounting, invoices, courier earnings and legal obligations, then delete them.

Account deletion and your rights

You can review and edit your data at any time from "My account", and delete your account in the app: My account → Delete account. Or request deletion without the app from the account deletion page. You can also turn off notifications from "My account" or your phone settings.

Children

The app is not directed at children under 16, and we don't knowingly collect their data.

Changes and contact

We may update this policy and will post any material change here and in the app. For any privacy question, contact us at +20 106 546 5118 or on WhatsApp.